It’s pretty important that your tenants pay rent. When they don’t, it can be hard to know what you can do. If your tenants have fallen behind on your rent, here are a few things you can do to get on top of the situation.

Get in contact

If it’s the first time this has happened, it’s worth just flicking them a message or giving them a call to ask what’s going on. It might simply be a case of a slow bank transfer, or maybe they’ve genuinely just forgotten.

If that isn’t the case, and they can’t make the payment, it’s worth having a chat to them about setting up something like a payment plan. That way, they can add on a little extra to their usual rent, so that they can eventually pay everything off. Make sure that if you do this, you have an agreement in writing.

FastTrack Resolution

FastTrack Resolution is a service provided by TenancyServices. This is very much a self-resolution based service, and is a lot less stressful than having to go to the Tenancy Tribunal. If you come to an agreement, they can make it legal and binding. You’ll need to make the tenant aware of this, and provide contact details of the tenant so that the mediator can get in contact. Click here to find out more about the FastTrack Resolution process.

Tenancy Tribunal

If you can’t sort the issue out among yourselves, you might need to take it to the Tenancy Tribunal, who will be able to sort out a fair and legal solution. They may rule that the tenant needs to continue to pay rent, as well as a little bit extra until the late rent is paid off. If the tenant breaches this ruling, then the tenancy may be ended.


If your tenants are 21 days (3 weeks) behind on their rent, you haven’t been to the Tenancy Tribunal, and you’re not prepared to keep chasing them, it’s worth thinking about evicting them. This obviously isn’t the ideal situation for any landlord to be in, but if your tenants aren’t paying rent, you’re losing money. You’re better off having tenants that will actually pay rent on time.

In order to lawfully evict tenants in this case, you will need to contact the Tenancy Tribunal and apply to have your tenant(s) evicted. You cannot evict tenants yourself.

Depending on the tenant, paying rent/being paid rent can be a breeze or a nightmare. If you’re looking for a way to make this process more simple and easy than ever before, look no further than Proper. With Proper, tenants are automatically notified if they’ve missed payments, and it’s easy to get in contact with them, and see their rental progress. This means you’ll spend less time chasing tenants for rent, and more time getting on with things.


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